Smart Delivery Operations
efleetdesk unifies dispatch, WhatsApp-first customer messaging, driver execution, and multi-tenant control in one command center, so delivery teams across the UAE and GCC can replace fragmented tools and run every route with clarity, speed, and control.
efleetdesk connects orders, bags, drivers, customer notifications, and proof of delivery in one auditable timeline. Dispatchers run the day from a live board while drivers handle pickups, deliveries, and proof capture from a dedicated field app.
Delivery teams lose time and money juggling spreadsheets, chat groups, and separate SMS tools. Customers call for updates, failed attempts surface too late, and messaging costs stay invisible. efleetdesk replaces that sprawl with one command center.
Built for last-mile operators, 3PLs, retail and e-commerce brands, and meal and cold-chain delivery teams, plus the dispatchers, planners, and hub leads who keep multi-hub, multi-brand operations moving across the UAE and GCC.
Delivery KPIs, packages in transit, drivers on shift, cash to collect, and time-slot progress on one morning control screen, with alerts before a delivery window closes.
See which drivers are online, where they last pinged, and the tasks they are working on, on the same live map your control room and dispatchers share.
Create, assign, and bulk-update delivery tasks, filter by merchant, status, driver, or hub, and import or export CSV and XLSX in the same format.
A streamlined approach to delivering intelligent results
Bring orders in through CSV or XLSX import, then plan shifts, pair drivers with vehicles and hubs, and schedule merchant pickup sessions before the day starts.
Assign, reassign, and bulk-update delivery and collection tasks by hub, driver, or delivery window from one live board, with capacity guardrails that stop over-assignment.
Every status change sends the customer a WhatsApp update with automatic SMS fallback and a tracking link, while the control room follows each driver on the live map.
Drivers capture proof of delivery, cash on delivery, and exceptions in the field, and every event lands in one auditable timeline with messaging cost logged per attempt.
Enterprise-grade capabilities designed for scale and performance
Assign, reassign, and monitor orders, drivers, hubs, bags, and routes from one command center, with a single timeline from import to proof.
Customer updates go out on WhatsApp first and fall back to SMS automatically, with the channel, delivery status, and real provider cost logged for every attempt.
Give drivers a clean Android workflow for pickup scanning, delivery, proof of delivery, exceptions, and route navigation, built for teams in the field.
See which drivers are online, where they last pinged, and their ETAs on a live map that matches the stops your team is executing.
Every client, brand, location, user, and file is isolated, so multi-brand operators and 3PL teams each see only their own operations.
Track cash-on-delivery totals, orders by date, and delivery performance with export-friendly views for weekly reviews and client reporting.
Real-world applications delivering measurable impact
Let's walk through your goals and map the right rollout plan.
